FAQs

I'm only interested in taking one course, not in multiple courses.

No problem. It's possible to purchase an individual course.

Some of our customers find the monthly or annual membership option to be more cost-effective. After all, even if you currently are only interested in learning one particular program, once you master that software, you may be encouraged to tackle another. Our customers tell us that they appreciate the flexibility that the membership option gives them, as they can take as many courses as they wish for no extra charge.


Can I try a course I'm interested in before I purchase a course or membership?

Absolutely. The first set of videos for each course is free. Our thinking is that this allows you to hear the teacher's voice and see the visuals. To watch a free video, just click onto the course of interest. Then click the video lesson that has the “Preview" button.


What if I have questions or problems while I'm watching my tutorial?

Should you have any problems using the system, we offer free technical support to customers. Send an email to [email protected]. We will respond promptly.


Can I get my money back if I'm not satisfied?

We offer an unconditional 30-day full money back guarantee – with no questions asked. As a result, you can rest assured that you can make your purchase in complete confidence. If you don't learn, you don't pay. Thanks to our 30 days risk-free offer, you can test-drive a course and make sure it's what you had in mind. We are committed to your total satisfaction!


If I register for a subscription, will my credit card get charged automatically at the end of each pay period?

If you sign up for a monthly or annual membership,your subscription will renew automatically. Customers are welcome to cancel their recurring subscription at any time.


Will your videos work with Mac computers?

All of our courses are compatible with both Windows (PC) and Mac computers.


Will your videos work with iPhone, iPads, and Android devices?

All of our courses are compatible with iPhones and iPads and most Android devices. If you are looking to confirm you can view the videos, just click one of the free videos for any of our courses.


Can I view your online training from any computer?

Any computer or mobile device with an Internet connection can be used for our online training courses.


Do you offer any online quizzes or testing tools?

We offer online testing for all courses. The course tests can be used as a testing tool alone or to earn a Certificate of Completion for a given course. The Certificate of Completion is earned with a passing grade of 70%.


Do you offer Certificates of Completion?

We offer Certificates of Completion for all courses. The Certificates of Completion are offered as part of the online test/quiz which accompanies the course, and is earned with a passing grade of 70%. The quiz is based solely on course content.


Do you offer discounts for non-profits or educational institutions?

Yes. In fact, we offer 25% discounts for nonprofit, educational, and government agencies. Please call us at 1-888-817-6665 or send an email to [email protected] for more information.


Where is Simon Sez IT located?

Simon Sez IT is located in sunny Los Angeles, California.


How long have you been in business?

We started our company in 2008 with our first course for Excel 2007. Since that time, our company has published over 70 courses, with tens of thousands of satisfied customers in over 100 countries.